Invoices, renewals and payment methods

When you are billed, how to pay, and where to find a copy for your accountant.

Services are billed in advance of the period they cover. An invoice is issued when a subscription renews, and a receipt when it is paid.

The cycle

1. Fourteen days before renewal

   The invoice is generated and emailed to the billing contact.

2. On the renewal date

   The saved payment method is charged automatically.

3. If payment fails

   We retry on days 3, 5 and 7, with an email each time. Services stay online during the retry window.

4. After 14 days unpaid

   The service is suspended. Data is kept for 30 days from suspension.

Payment methods

• Credit and debit cards, charged automatically.
• Bank transfer, for annual invoices. Include the invoice number as the reference.
• Regional gateways where available, arranged with support.

Finding an invoice

Billing → Invoices. Every invoice can be downloaded as PDF, and the list can be exported as CSV for a whole financial year. Your company name, address and tax number appear on the invoice as entered under Billing → Details, so fix those before the first invoice rather than asking for reissues later.